Will Amazon use mobile to limit showrooming, checkout aisles at Whole Foods?


Dive Brief:

  • Amazon was awarded a patent on May 30 for a know-how to stop customers at brick-and-mortar shops from utilizing the retailer’s WiFi community to match merchandise and costs with competitor web sites, in accordance with the Washington Post, which is owned by Amazon founder Jeff Bezos. Shoppers can nonetheless keep away from these limitations with a mobile information connection.
  • The patent, titled “Physical Store Online Shopping Control,” describes a system to establish when a smartphone person is attempting to entry a competitor’s web site, usually generally known as “showrooming” or “mobile window shopping.” An Amazon-run retailer can reply by blocking entry to a competitor’s web site, redirecting the client to Amazon’s web site, notifying an Amazon salesperson to speak to the client or sending a textual content message, coupon or different data to the consumer’s cell phone.
  • In different information, Amazon is reportedly contemplating bringing its no-checkout know-how to Whole Foods, enabling customers to pay with a smartphone with out going to a checkout kiosk, in accordance with a report from Bloomberg. 

Dive Insight:

Amazon’s $13.7 billion buy of grocery chain Whole Foods Market has retailers speculating about how the e-commerce large will remodel the best way individuals store in brick-and-mortar shops. When accomplished, the acquisition of Whole Foods will give Amazon 465 shops to make use of as a platform for on-line grocery ordering and supply. Its Amazon Fresh service already presents supply in New York, Chicago, Los Angeles and San Francisco. But whether or not the corporate implements the know-how to stop comparison-shopping for on a regular basis grocery objects stays to be seen, particularly because the know-how may be simply bypassed with a mobile information connection.

Amazon has offered some perception into its retail technique with the opening of a number of bookstores that work together with its cell app to offer suggestions, deal with transactions and push its $99 Amazon Prime subscription that provides free two-day transport on many merchandise, video leases and music streaming amongst its providers.

Amazon is testing one other cost-cutting effort by means of new no-checkout know-how that lets Whole Foods customers pay with a smartphone with out stopping at a money register or getting help from an worker. This strategy, which is being developed at its Seattle AmazonGo comfort retailer, would assist Whole Foods differentiate itself from different brick-and-mortar grocery shops and certain cut back labor prices.

The buy of Whole Foods triggered a sell-off within the shares of different retailers, however not essentially due to any worries about Amazon’s buying management patent. The larger concern is Amazon’s improvements within the bodily distribution of merchandise, together with the long run use of autonomous automobiles and drones to ship items to customers. The grocery enterprise has notoriously skinny revenue margins, and Amazon’s skill to squeeze prices out of distribution is prone to convey pricing strain to the grocery market general. 

Meanwhile, Walmart, which has a 25% share of the grocery market, in contrast with Whole Foods Market’s 1.6%, isn’t standing nonetheless as Amazon strikes in on its turf. The low cost chain introduced plans this month to check out supply providers wherein its staff will ship merchandise whereas commuting house. Even as chains broaden supply providers, many customers say they really get pleasure from going to the grocery retailer. Nielsen analysis discovered that 54% of grocery customers in North America stated they like to purchase at a bodily retailer and wouldn’t think about on-line grocery purchases, whereas four% stated they usually purchase on-line.

Top picture credit score:

Getty Images

Leave a Reply