It’s potentially the biggest shift since point-and-click
Chatbots are quickly becoming one of the Leading Technologies in our digital world. They make it possible to communicate with a computer program in a natural way, without the need for human interactions such as typing or speaking. This can be incredibly beneficial when you need information from a computer program, or you want to create something yourself. In practical terms, this means that you can ask your computer questions and receive responses back almost instantly. Asking questions is also an effective way to gather data and understand how customers interact with your product or service . You may not even realise it, but by having a Conversational AI tool at your disposal, you’re ensuring that customers have the best possible experience with your business .
Imagine if you could simply issue a simple command and have the computer do something for you, based on the applications’ underlying model or your company’s internal language model. This type of interface would be incredibly useful for tasks that are currently difficult or impossible to accomplish manually, such as organizing files or making copies of large documents. With this type of interface, users would no longer need to spend time pointing and clicking through various menus to get the desired results; they could simply ask the computer to do it for them.
Thismassive leap forward in computing would allow for users to interact with their computer in a more graphical manner, which would make using software and computer operations much easier.
As we go through our day, many times we are asked to do things that can be best done by a computer. There are many attempts at doing this, but none have really perfected the technology yet. One example is voice interfaces like Siri and Alexa. These interfaces allow us to talk to a computer, and in some cases it actually helps us out with tasks that we would otherwise have to take care of manually. While they have brought some changes, they still feel quite different from using a computer for work.
Even though it didn’t change the way we work, new computing approaches are often transformative. This was notably demonstrated by Apple’s introduction of the iPhone and iPad which completely revamped how people used technology. By making our interactions more intuitive, these devices made life substantially easier for those who relied on them. If we could simply type an action like “Help me onboard a new employee” or “Generate a monthly P&L statement” instead of explicitly guiding the systems on what to do, that would be a fundamental leap forward in UX design.
Most people are familiar with interfaces native to desktop and laptop computers. These interfaces rely on point-and-click mouse movements and keyboard shortcuts to manage tasks. Generative AI, on the other hand, is a field of study that designs novel user interfaces that can be seen as extensions of a person’s natural cognitive abilities. These new interfaces may feel more like natural extensions of our everyday lives rather than something out of the ordinary or cumbersome.