“Roku Enforces Forced Arbitration: No Access to TVs or Streaming Devices Without User Consent”

Roku Glitch
Roku users around the country turned on their TVs this week to find an unpleasant surprise: the company required them to consent to an arbitration agreement in order to access their device. Users (at least, this user) received an email the day before saying that “we have made changes to our Dispute Resolution Terms, which describe how you can resolve disputes with Roku. We encourage you to read the updated Dispute Resolution Terms. But there really is something rather despicable about totally disabling a user’s device until they agree, and having basically anything the user does count as agreement. Don’t delay or, when people sue them over how they held devices hostage in order to coerce them into consumer-hostile dispute resolution terms, you won’t be able to join in on the fun.