ServiceNow to Enhance Task Mining Capabilities with Newest Acquisition
ServiceNow announced this morning that it was acquiring Czech Republic task mining company UltimateSuite, giving the company a new way to capture and understand how work flows through a business.
Task mining is a part of process mining, a growing worldwide market that helps companies understand how work flows through an organization, looking for bottlenecks in order to increase efficiency.
UltimateSuite is substantially smaller, having raised less than $1 million, but it gives ServiceNow another tool in its task mining arsenal, says Eduardo Chiocconi, VP and GM for process mining at ServiceNow.
Prior to acquisition of UltimateSuite, the company had the ability to drill down into a workflow, but lacked the ability to get down to the user task level.
And that’s exactly what UltimateSuite task mining is coming in to help us with,” Chiocconi told TechCrunch.
