“Ultimate Acquisition Enhances Zendesk’s AI Agent Capabilities for More Flexibility”
Earlier this year, Bret Taylor and Clay Bavor launched a new company, Sierra with the goal of building these flexible AI agents.
“We believe that somewhere between 70% and 90% of interactions are going to be through AI agents in the future.
And Ultimate has done a really nice job solving up to 80% of interactions via their AI agents,” Eggemeier told TechCrunch.
He says that while the plan is to incorporate Ultimate technology into the Zendesk platform, they will continue to offer stand-alone products to other companies.
Ultimate launched in 2017 and raised $27 million, per Crunchbase.
