flexible

“Ultimate Acquisition Enhances Zendesk’s AI Agent Capabilities for More Flexibility”

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Earlier this year, Bret Taylor and Clay Bavor launched a new company, Sierra with the goal of building these flexible AI agents. “We believe that somewhere between 70% and 90% of interactions are going to be through AI agents in the future. And Ultimate has done a really nice job solving up to 80% of interactions via their AI agents,” Eggemeier told TechCrunch. He says that while the plan is to incorporate Ultimate technology into the Zendesk platform, they will continue to offer stand-alone products to other companies. Ultimate launched in 2017 and raised $27 million, per Crunchbase.

“Exploring New Options: Uber Introduces Dynamic Pricing Experience Across 12+ Indian Urban Centers”

Uber Flex Techcrunch
Uber confirmed that the flexible pricing service has expanded. However, many InDrive drivers in the country have complained about passengers offering them too low prices for their rides. Moreover, while Uber’s flex pricing model is available for various modes, the raid-hailing giant is not applying it to all modes in one city. TechCrunch learned that the company was also looking to test the new service model soon in metro cities in India, including Delhi and Mumbai. In addition to Uber Flex, the San Francisco-headquartered company is testing different services in India to cater to the local demand.

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