ServiceNow Implements AI with a Blend of Building, Purchasing, and Collaborating
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Part of the shift to AI comes internally by building, some come via acquisitions and some come from partnering widely, says VP of corporate business development Philip Kirk.
Lara Greden, an analyst at IDC who covers ServiceNow, says going beyond building is a big part of every company’s strategy when it comes to AI.
“Like other major waves of technology innovation, breakthrough capabilities in generative AI are coming through entities that have laser focused on the tech itself, in other words: startups.
“ServiceNow’s focus has been on integrating generative AI to improve entire workflows, not just single processes or tasks.
They also play an important role in guiding customers with best practices around data governance and control.”The Washington release is available starting on Wednesday for all ServiceNow customers.