Transforming the Customer Experience: Sierra’s Innovative Approach Amidst the AI Era
We’ve been hearing about the notion of customer experience forever, the idea that we could improve customer interactions with brands digitally.
Whether or not that’s true, the two founders fundamentally see AI agents as a new technology category, providing an entirely new way for customers to interact with brands to improve their overall experience.
Regardless, Taylor and Bavor recognize that there are some serious challenges and risks when it comes to humans interacting with these AI agents.
I think with AI we finally have technology that isn’t just making us more productive but actually doing the job.
Sierra clearly sees a big opportunity to transform customer experience with AI, but many obstacles stand in the way of success.
