disruption

Uncategorized

Challenging the Assumption: Reconsidering Christensen’s Theory of Disruption

Clayton Christensen was an amazing observer of business, and his work on disruption is seminal. But has he been proven wrong in the last 10 years on many major disruptions? What if the bottom-up cheaper product disrupting the market is a phenomenon limited to commoditized old product categories (think tires and clothes)? The Christensen theory of disruption could be called “inferior disruption theory” — inferior, cheaper, good enough products that disrupt incumbents over time. While this clearly happens, there’s a more powerful model for disruption.

Zara Khan
January 30, 2024

Uncategorized

Online Disruption Caused by Cyberattack on UK Councils

Canterbury City Thanet Dover Cyberattack

Three councils in the United Kingdom have taken some of their public-facing systems offline due to an ongoing cybersecurity issue. The NCSC and the three councils declined to say whether the cybersecurity issue relates to an in-house system or an outside vendor. TechCrunch found that some of Canterbury City Council’s payments systems, provided by EKS, were unavailable. Dover and Thanet are also both reporting issues with online forms and online payments. Since 2018, outsourcing giant Civica has provided EKS services as part of a seven-year deal to cut costs across the three councils.