Creating a Customer Success Powerhouse: The Merger of Totango and Catalyst
That’s where customer success software comes into play.
Two customer success companies, Totango and Catalyst, on Wednesday announced they are merging in an effort to take on the market leader, Gainsight.
“Everyone feels very excited about the potential of these two companies,” Catalyst CEO and co-founder Edward Chiu told TechCrunch.
“The deep customer success expertise and enterprise capabilities of Totango combined with the intuitive design and forward-thinking vision of Catalyst create a powerhouse to redefine customer success and how businesses maximize customer lifetime value.”Jessica Lin, co-founder and general partner at Work-Bench, whose firm invested in Catalyst early on, sees a similar opportunity.
“Our goal is for this combined entity to own the customer success market and have an even bigger outcome than Gainsight (which exited in late 2020 for $1.1 billion).
