How a Conversation-Driven AI Strategy Helped a Startup Secure $8 Million from Regulated Industries
As conversational AI begins to take over the world, chatbots are being given a new lease of life.
Parcel delivery giant DPD recently had to disable part of its online support chatbot after it swore at a customer.
The demand for conversational AI is skyrocketing, and is set to explode to a mind-boggling $38 billion globally by 2029.
However, regulated sectors are still grappling with Natural Language Understanding (NLU) and Large Language Models (LLMs).
While an LLM might be able to sound like a human and understand context, regulated industries need high guard rails on an AI-driven approach.
