“DoorDash Introduces ‘SafeChat+’: A Revolutionary AI Feature for Identifying Verbal Harassment”

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DoorDash hopes to reduce verbally abusive and inappropriate interactions between consumers and delivery people with its new AI-powered feature that automatically detects offensive language. Dubbed “SafeChat+,” DoorDash is leveraging AI technology to review in-app conversations and determine if a customer or Dasher is being harassed. The feature is an upgrade from SafeChat, where DoorDash’s Trust & Safety team manually screens chats for verbal abuse. The company tells TechCrunch that SafeChat+ is “the same concept [as SafeChat] but backed by even better, even more sophisticated technology. It can understand subtle nuances and threats that don’t match any specific keywords.”“We know that verbal abuse or harassment represents the largest type of safety incident on our platform.