Thailand’s HD is building chatbots aimed at one such industry: healthcare.
The company started as a marketplace for third-party healthcare and surgery services, and sees a strong case for developing conversational AI for the healthcare customer journey.
Even though each product has a description on HD’s marketplace HD Mall, Ho says people still prefer to ask first.
M Venture Partners, FEBE Ventures, Partech Partners, Ratio Ventures, Orvel Ventures, and TA Ventures also participated in the round.
AI for Southeast AsiaHo says HD is working on building the “Sierra AI of the Southeast Asian healthcare industry.”Over five years, Ho and his team saw that the faster HD’s representatives responded to inquiries, the higher the conversion rate.
We’ve been hearing about the notion of customer experience forever, the idea that we could improve customer interactions with brands digitally.
Whether or not that’s true, the two founders fundamentally see AI agents as a new technology category, providing an entirely new way for customers to interact with brands to improve their overall experience.
Regardless, Taylor and Bavor recognize that there are some serious challenges and risks when it comes to humans interacting with these AI agents.
I think with AI we finally have technology that isn’t just making us more productive but actually doing the job.
Sierra clearly sees a big opportunity to transform customer experience with AI, but many obstacles stand in the way of success.
Sierra Space has completed a key test of its inflatable space habitat, as the company progresses toward launching and operating a private space station with Blue Origin before the end of the decade.
The “ultimate burst pressure” test of the inflatable module was conducted at NASA’s Marshall Space Flight Center.
The softgoods that make up the LIFE habitat include Vectran straps, which are made out of high-performance polymers, and other materials.
Although the burst test is certainly suggestive, it would be a mistake to compare the LIFE module to a balloon.
Sierra said this year will be one of “aggressive” testing at both sub- and full-scale of the other layers of the habitat.
