But other bumps can be attributed to the quirks of the industry itself: It’s a labor intensive business that’s resistant to automation and heavily fragmented.
It is crazier than many other services industries,” Lee Kesheshian, founder and CEO of Civic Renewables, told TechCrunch.
To try to address the quality and consistency problem, Civic Renewables is buying small installers and rolling them up.
“Now let’s go and put those systems in place under this umbrella.”Each company that Civic Renewables buys will retain its branding but append the umbrella organization’s name.
Because solar has been around for a while, the business plan underpinning Civic Renewables could show a path for at least part of the climate tech market.
Fresh off the success of its first mission, satellite manufacturer Apex has closed $95 million in new capital to scale its operations.
The Los Angeles-based startup successfully launched and commissioned its first spacecraft, a model called Aries, in March.
The company is on track to manufacture five Aries this year alone, Apex CEO and co-founder Ian Cinnamon told TechCrunch.
Apex was founded on the thesis that the one of the main bottlenecks facing the growth of the space industry was satellite bus manufacturing.
The company is approaching fifty people and that number is likely to double by the end of this year.
Traffic is down, newsrooms are undergoing layoffs, and publishers fear that AI technologies will only make matters worse.
Entering the fray, news reader startup Particle is teaming up with publishers to seek out a new business model for the AI era, where AI summaries of news don’t have to mean lost revenues.
Now, the company is bringing its first publishing partners into the mix to help it guide its next steps.
As a start, Particle now subscribes to Reuters newswire to help it deliver information about current events in the news.
What Particle isn’t yet ready to reveal is its business model.
“Big tech companies have ‘mis-set’ expectations when it comes to AI,” Heltewig told TechCrunch.
According to one survey, over half of businesses have already invested in AI capabilities to support their customer service operations.
Per market research firm Markets and Markets, revenue in the market for call center AI alone is set to climb from $1.6 billion in 2022 to $4.1 billion by year-end 2027.
And it’s scalable; Cognigy manages AI agents that can handle up to tens of thousands of customer conversations at once.
Image Credits: Cognigy“Cognigy provides a platform to build, operate and analyze AI agents for customer experiences in the contact center,” Heltewig said.
When Urvashi Barooah applied to MBA programs in 2015, she focused her applications around her dream of becoming a venture capitalist.
She got rejected from every school, and was told she was being unrealistic about her prospects in the venture industry, but she didn’t let that deter her.
She landed a spot at Wharton and said she catered all of her classes and extra cirriculars around learning everything she could about the venture industry.
While growing up with entrepreneur parents didn’t introduce Barooah to venture capital, she thinks her upbringing makes her a better VC.
“I started my journey in venture four years ago and knew nothing,” Barooah said.
The big idea was to become the transfer agent, brokerage and clearinghouse for all private stock transactions in the world.
Roughly 15 months later, in late 2022, the company’s CEO, Henry Ward, told Axios that Carta was worth even more – $8.5 billion – following a separate secondary sale.
(He did not disclose how many shares were sold at this valuation or who bought them.)
Now, Carta is seemingly returning to its roots – and an earlier valuation that’s probably better suited to the business.
Over the years, Carta has raised roughly $1.2 billion from investors, according to the startups tracker Tracxn.
Today, Meta announced AI-powered features for WhatsApp Business apps, such as helping with the creation of click-to-WhatsApp ads and generating responses to frequent customer messages.
WhatsApp Business users will be able to leverage AI to create Facebook and Instagram ads that can start a WhatsApp chat with a business.
The company said it is testing AI-powered customer support, which will automatically answer customer queries related to catalog or frequently asked questions.
Meta noted that it plans to denote AI-generated messages clearly so customers know that they are not talking to a representative of a company.
While Meta is offering these tools without a cost, its primary driver for revenue on the WhatsApp Business platform is businesses having more conversations with customers.
Meta on Thursday said it is rolling out its Meta Verified program for WhatsApp Business users in Brazil, India, Indonesia and Colombia, and eventually to more countries.
The plan also lets businesses use their WhatsApp Business account from multiple devices.
Until now, WhatsApp Business users had to use their personal phone numbers to service customer calls.
With more than 200 million monthly users on WhatsApp Business, Meta is trying to build a full suite of solutions that businesses can tap for communicating with their customers.
The company said existing commerce and payment services only cater to the top 200 million users.
Only a few years ago, one of the hottest topics in enterprise software was ‘robotic process automation’ (RPA).
The rise of generative AI, however, may just be the missing key to building these kinds of systems.
“Last year, generative AI happened and I realized that it unlocks some software scenarios that were impossible before,” Surpatanu said.
You have to combine it with more traditional software if you want to squeeze the best out of it,” he said.
Generative AI, Surpatanu argues, can bring a degree of adaptability to context and an understanding of the user’s intent to these systems that wasn’t really possible before and something that RPA often struggles with.
The company first started working with Mr. Bricolage, a popular DIY retailer in France.
Dealt operates a white-label platform for Mr. Bricolage so that it can upsell its own clients with services.
After that, retailers like Mr. Bricolage can provide services and generate new revenue lines as they take a cut on each transaction.
Other Dealt clients include Fnac-Darty, Orange, E.Leclerc, Conforama, Boulanger, 3Suisses and Rue du Commerce.
Some of these retailers work with Dealt to provide services that aren’t necessarily related to a new purchase.
