“Big tech companies have ‘mis-set’ expectations when it comes to AI,” Heltewig told TechCrunch.
According to one survey, over half of businesses have already invested in AI capabilities to support their customer service operations.
Per market research firm Markets and Markets, revenue in the market for call center AI alone is set to climb from $1.6 billion in 2022 to $4.1 billion by year-end 2027.
And it’s scalable; Cognigy manages AI agents that can handle up to tens of thousands of customer conversations at once.
Image Credits: Cognigy“Cognigy provides a platform to build, operate and analyze AI agents for customer experiences in the contact center,” Heltewig said.
It’s the first time that the number of affected Snowflake customers has been disclosed since the account hacks began in April.
So far, only Ticketmaster and LendingTree have confirmed data thefts where their stolen data was hosted on Snowflake.
Several other Snowflake customers say they are currently investigating possible data thefts from their Snowflake environments.
Mandiant said the threat campaign is “ongoing,” suggesting the number of Snowflake corporate customers reporting data thefts may rise.
Last week, TechCrunch found circulating online hundreds of Snowflake customer credentials stolen by malware that infected the computers of staffers who have access to their employer’s Snowflake environment.
Snowflake’s security problems following a recent spate of customer data thefts are, for want of a better word, snowballing.
TechCrunch earlier this week found online hundreds of Snowflake customer credentials stolen by password-stealing malware that infected the computers of employees who have access to their employer’s Snowflake environment.
It’s not yet known how many Snowflake customers are affected, or if Snowflake knows yet.
Snowflake said it has to date notified a “limited number of Snowflake customers” who the company believes may have been affected.
Snowflake declined to say what role, if any, the then-Snowflake employee’s demo account has on the recent customer breaches.
Today, Meta announced AI-powered features for WhatsApp Business apps, such as helping with the creation of click-to-WhatsApp ads and generating responses to frequent customer messages.
WhatsApp Business users will be able to leverage AI to create Facebook and Instagram ads that can start a WhatsApp chat with a business.
The company said it is testing AI-powered customer support, which will automatically answer customer queries related to catalog or frequently asked questions.
Meta noted that it plans to denote AI-generated messages clearly so customers know that they are not talking to a representative of a company.
While Meta is offering these tools without a cost, its primary driver for revenue on the WhatsApp Business platform is businesses having more conversations with customers.
Meta on Thursday said it is rolling out its Meta Verified program for WhatsApp Business users in Brazil, India, Indonesia and Colombia, and eventually to more countries.
The plan also lets businesses use their WhatsApp Business account from multiple devices.
Until now, WhatsApp Business users had to use their personal phone numbers to service customer calls.
With more than 200 million monthly users on WhatsApp Business, Meta is trying to build a full suite of solutions that businesses can tap for communicating with their customers.
The company said existing commerce and payment services only cater to the top 200 million users.
Last week, Australian authorities sounded the alarm saying they had become aware of “successful compromises of several companies utilising Snowflake environments,” without naming the companies.
TechCrunch has this week seen hundreds of alleged Snowflake customer credentials that are available online for cybercriminals to use as part of hacking campaigns, suggesting that the risk of Snowflake customer account compromises may be far wider than first known.
When we checked the web addresses of the Snowflake environments — often made up of random letters and numbers — we found the listed Snowflake customer login pages are publicly accessible, even if not searchable online.
In our checks, we found that these Snowflake login pages redirected to Live Nation (for Ticketmaster) and Santander sign-in pages.
There is some evidence to suggest that several employees with access to their company’s Snowflake environments had their computers previously compromised by infostealing malware.
Hotel chain giant Omni Hotels & Resorts has confirmed cybercriminals stole the personal information of its customers in an apparent ransomware attack last month.
In an update on its website posted on Sunday, Omni said the stolen data includes customer names, email addresses, and postal addresses, as well as guest loyalty program information.
The company said the stolen data does not include financial information or Social Security numbers.
Ransomware gangs typically use such dark web sites to publish stolen information to extort a ransom from their victims.
A sample of the stolen data shared with DataBreaches.net matched the types of customers’ personal information that Omni said was taken.
AT&T has begun notifying U.S. state authorities and regulators of a security incident after confirming that millions of customer records posted online last month were authentic.
According to AT&T the records contained valid data on more than 7.9 million current AT&T customers.
AT&T took action some three years after a subset of the leaked data first appeared online, which prevented any meaningful analysis of the data.
The full cache of 73 million leaked customer records was dumped online last month, allowing customers to verify that their data was genuine.
AT&T eventually acknowledged that the leaked data belongs to its customers, including about 65 million former customers.
Kiki World, a beauty startup launched last year, wants consumers to co-create products and co-own the company with the help of web3 technology.
Kiki co-founder Jana Bobosikova said she believes that being a loyal user of a brand in the Web 2.0 world could be a net negative experience.
Kiki is flipping that model by allowing its community members to vote on the features they want before the beauty products are made.
Although members’ product votes are recorded on Ethereum, Bobosikova said some participants don’t need to know they are taking action on blockchain.
But, as Simpson pointed out, Kiki has plans to eventually expand beyond the world of beauty.
India’s largest audio and wearables brand BoAt is investigating a possible data breach after hackers advertised a cache of alleged customer data online.
A sample of alleged customer data was uploaded on a known cybercrime forum, which includes full names, phone numbers, email addresses, mailing addresses and order numbers.
In a statement emailed to TechCrunch, BoAt said it was investigating the matter but did not disclose specifics.
At BoAt, safeguarding customer data is our top priority,” the company said.
The brand, however, postponed its public listing plans later, after seeing a slowdown in the public market.
