Cognigy Secures Funding to Expand Contact Center Automation Enterprise

Call Center
“Big tech companies have ‘mis-set’ expectations when it comes to AI,” Heltewig told TechCrunch. According to one survey, over half of businesses have already invested in AI capabilities to support their customer service operations. Per market research firm Markets and Markets, revenue in the market for call center AI alone is set to climb from $1.6 billion in 2022 to $4.1 billion by year-end 2027. And it’s scalable; Cognigy manages AI agents that can handle up to tens of thousands of customer conversations at once. Image Credits: Cognigy“Cognigy provides a platform to build, operate and analyze AI agents for customer experiences in the contact center,” Heltewig said.

“Snowflake Customers’ Data Reportedly Breached by Hackers, According to Mandiant”

Snowflake Cusotmer Cloud Breaches
It’s the first time that the number of affected Snowflake customers has been disclosed since the account hacks began in April. So far, only Ticketmaster and LendingTree have confirmed data thefts where their stolen data was hosted on Snowflake. Several other Snowflake customers say they are currently investigating possible data thefts from their Snowflake environments. Mandiant said the threat campaign is “ongoing,” suggesting the number of Snowflake corporate customers reporting data thefts may rise. Last week, TechCrunch found circulating online hundreds of Snowflake customer credentials stolen by malware that infected the computers of staffers who have access to their employer’s Snowflake environment.

“Revolutionizing WhatsApp Business: The Integration of AI-Powered Functionality by Meta”

Ai For Businesses Whatsapp Feat
Today, Meta announced AI-powered features for WhatsApp Business apps, such as helping with the creation of click-to-WhatsApp ads and generating responses to frequent customer messages. WhatsApp Business users will be able to leverage AI to create Facebook and Instagram ads that can start a WhatsApp chat with a business. The company said it is testing AI-powered customer support, which will automatically answer customer queries related to catalog or frequently asked questions. Meta noted that it plans to denote AI-generated messages clearly so customers know that they are not talking to a representative of a company. While Meta is offering these tools without a cost, its primary driver for revenue on the WhatsApp Business platform is businesses having more conversations with customers.

Introducing Meta Verified: WhatsApp Business Users in Brazil, India, Indonesia and Colombia Now Have Access!

Meta Verified
Meta on Thursday said it is rolling out its Meta Verified program for WhatsApp Business users in Brazil, India, Indonesia and Colombia, and eventually to more countries. The plan also lets businesses use their WhatsApp Business account from multiple devices. Until now, WhatsApp Business users had to use their personal phone numbers to service customer calls. With more than 200 million monthly users on WhatsApp Business, Meta is trying to build a full suite of solutions that businesses can tap for communicating with their customers. The company said existing commerce and payment services only cater to the top 200 million users.

Ransomware Breach: Omni Hotels Reports Theft of Customers’ Personal Information

Omni Hotel Cyberattack Ransomware Breach
Hotel chain giant Omni Hotels & Resorts has confirmed cybercriminals stole the personal information of its customers in an apparent ransomware attack last month. In an update on its website posted on Sunday, Omni said the stolen data includes customer names, email addresses, and postal addresses, as well as guest loyalty program information. The company said the stolen data does not include financial information or Social Security numbers. Ransomware gangs typically use such dark web sites to publish stolen information to extort a ransom from their victims. A sample of the stolen data shared with matched the types of customers’ personal information that Omni said was taken.

AT&T Contacts Authorities Following Customer Data Breach

AT&T has begun notifying U.S. state authorities and regulators of a security incident after confirming that millions of customer records posted online last month were authentic. According to AT&T the records contained valid data on more than 7.9 million current AT&T customers. AT&T took action some three years after a subset of the leaked data first appeared online, which prevented any meaningful analysis of the data. The full cache of 73 million leaked customer records was dumped online last month, allowing customers to verify that their data was genuine. AT&T eventually acknowledged that the leaked data belongs to its customers, including about 65 million former customers.

“Empowering Beauty: Kiki World Secures $7M Investment from a16z through Revolutionary Web3 Implementation”

Kiki Chrome 03
Kiki World, a beauty startup launched last year, wants consumers to co-create products and co-own the company with the help of web3 technology. Kiki co-founder Jana Bobosikova said she believes that being a loyal user of a brand in the Web 2.0 world could be a net negative experience. Kiki is flipping that model by allowing its community members to vote on the features they want before the beauty products are made. Although members’ product votes are recorded on Ethereum, Bobosikova said some participants don’t need to know they are taking action on blockchain. But, as Simpson pointed out, Kiki has plans to eventually expand beyond the world of beauty.

“BoAt, Prominent Indian Audio Brand, Launches Investigation into Alleged Customer Data Breach”

Boat Techcrunch
India’s largest audio and wearables brand BoAt is investigating a possible data breach after hackers advertised a cache of alleged customer data online. A sample of alleged customer data was uploaded on a known cybercrime forum, which includes full names, phone numbers, email addresses, mailing addresses and order numbers. In a statement emailed to TechCrunch, BoAt said it was investigating the matter but did not disclose specifics. At BoAt, safeguarding customer data is our top priority,” the company said. The brand, however, postponed its public listing plans later, after seeing a slowdown in the public market.