LoanDepot customers say they have been unable to make mortgage payments or access their online accounts following a suspected ransomware attack on the company last week.
Users on social media and forums discussing the incident say they have struggled to access their account information or submit payments.
LoanDepot’s updating cyber incident page says several LoanDepot customer portals returned online as of Thursday, albeit with limited functionality.
When reached by email, LoanDepot spokesperson Jonathan Fine declined to comment, but did not dispute that the incident was linked to ransomware.
LoanDepot has not yet updated regulators on the company’s recovery since its initial disclosure to the SEC on January 8.
When reached by email, LoanDepot spokesperson Jonathan Fine reiterated the company’s statement, but declined to comment further or say whether the company has received a ransom demand from the hackers.
LoanDepot says it assists more than 27,000 customers monthly.
A November ransomware attack on Fidelity National Financial, one of the largest insurance providers in the United States, knocked the company offline for more than a week.
In December, mortgage and loan company Mr. Cooper said hackers had stolen the personal data on more than 14 million customers during an earlier October cyberattack.
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Hackers stole the sensitive personal information of more than 14.6 million Mr. Cooper customers, the mortgage and loan giant has confirmed.
In a filing with Maine’s attorney general’s office, Mr. Cooper said the hackers stole customer names, addresses, dates of birth, phone numbers, as well as customer Social Security numbers and bank account numbers.
Mr. Cooper previously said that customer banking information was stored by a third-party company and believed to be unaffected.
Mr. Cooper said in its data breach notification letter to affected victims that the stolen data includes personal information on those whose mortgage was previously acquired or serviced by the company when it was known as Nationstar Mortgage, prior to its rebranding as Mr. Cooper.
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