shoppers

Poland imposes fine on Amazon for deceptive dark design tactics

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Amazon has been fined in Poland for misleading consumers about the conclusion of sales contracts on its online marketplace. For Amazon, the conclusion of a sales contract only occurs once it has sent information about the actual shipment. “Thus, Amazon misleads consumers as to the moment of conclusion of the sales contract,” the authority wrote [in Polish; this is a machine translation]. It also found the e-commerce giant failed to provide information about the “Delivery Guarantee” in the purchase confirmation sent to shoppers. Amazon was contacted for comment on the sanction but at the time of writing it had not responded.

“Revolutionary AI Offerings Unveiled by Google Cloud for Retail Innovations”

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To coincide with the National Retailer Association’s annual conference in NYC, Google Cloud today unveiled new gen AI products designed to help retailers personalize their online shopping experiences and streamline their back-office operations. But the slew of announcements show, if nothing else, how aggressively Google is attempting to court gen AI customers. (Google’s long offered Distributed Cloud Edge as a service, but it’s now targeting retailers more directly.) My question after being pre-briefed on all this was, frankly, are retailers really clamoring for gen AI? But considering some of the rocky rollouts of gen AI in retail recently (see: Amazon’s review summaries exaggerating negative feedback), I can’t say I’m convinced that the retail industry will rush to adopt gen AI en masse — from Google Cloud or any other provider.