“Big tech companies have ‘mis-set’ expectations when it comes to AI,” Heltewig told TechCrunch.
According to one survey, over half of businesses have already invested in AI capabilities to support their customer service operations.
Per market research firm Markets and Markets, revenue in the market for call center AI alone is set to climb from $1.6 billion in 2022 to $4.1 billion by year-end 2027.
And it’s scalable; Cognigy manages AI agents that can handle up to tens of thousands of customer conversations at once.
Image Credits: Cognigy“Cognigy provides a platform to build, operate and analyze AI agents for customer experiences in the contact center,” Heltewig said.
Google said today it is partnering with RapidSOS, a platform for emergency first responders, to enable users to contact 911 through RCS (Rich Messaging Service).
Initially, this feature will be available only to Google Messages users.
According to AccesSOS, a non-profit working on emergency contact, only 54% of 911 call centers in the U.S. provide text-to-911 services.
As this feature is based on RCS, which enables rich messaging and media support, users can send pictures and videos to emergency services for better context.
Plus, Android’s emergency location services can provide information such as accurate location and device language to emergency responders to better help people in need and opt-in medical information.
That means that they first need an eye exam from an optometrist to receive that prescription.
But, due to a nationwide shortage of eye care practitioners, it may take weeks, especially in rural areas, to get an appointment.
Eyebot, a new startup coming out of stealth on Thursday, wants to reduce the time it takes to receive an eye exam to about 90 seconds without the direct involvement of an optometrist.
But if they purchase glasses from one of Eyebot’s partner brands, the eye exam is free.
The company hopes that major eyeglass brands will rent Eyebot terminals and put them in the retail locations of their choice.
There’s a big difference between a “solution” and a “product” slide.
The biggest problem with the Xpanceo deck isn’t what is in there, but rather what isn’t.
The market sizing fallacyWhen assessing the potential market size for Xpanceo’s contact lenses, it’s crucial to differentiate the nature of the product from traditional contact lenses.
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When you sign up to a new social network, you have zero friend, zero follower, zero like.
A new app called Palmsy is trying to act as social media methadone by letting you post anything and getting likes on them.
While the app is reading your contact details, because all posts are local, contact information is not sent to a server.
There have been multiple time-limiting apps that try to help when it comes to reducing social media addiction.
Some developers have also released very basic apps to post dumb posts without consequences as well.
There are a ton of tools out there that help you keep eye contact when talking with people online – some (Plexicam, CenterCam) place the camera in front of your screen.
Others use AI to edit the video stream to make it look as if you’re looking at the camera (it’s creepy AF when done poorly).
EyeQ is taking a different approach, and we took a closer look at CES 2024 in Las Vegas.
The lack of personal connection and the inability to maintain eye contact during video calls are major contributing factors to this issue.
“Our primary focus is on the online healthcare and consultancy markets, where making authentic eye contact is crucial.
When reached by email, LoanDepot spokesperson Jonathan Fine reiterated the company’s statement, but declined to comment further or say whether the company has received a ransom demand from the hackers.
LoanDepot says it assists more than 27,000 customers monthly.
A November ransomware attack on Fidelity National Financial, one of the largest insurance providers in the United States, knocked the company offline for more than a week.
In December, mortgage and loan company Mr. Cooper said hackers had stolen the personal data on more than 14 million customers during an earlier October cyberattack.
You can contact Zack Whittaker on Signal and WhatsApp at +1 646-755-8849, or by email.
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