Spain Challenges Legality of Meta’s Use of Content Moderating Subcontractors

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The Barcelona court accepted that the mental problems suffered by the worker are not a common illness but a work accident, per the newspaper. Meta’s subcontractor had processed his absence from work as common ailment and sought to deny responsibility for any psychological harms suffered from reviewing violent content uploaded to Facebook and Instagram. Meta also noted it provides technical solutions to subcontractors which are intended to enable content reviewers to limit their exposure to graphic material they are being asked to moderate as much as possible. In the article the newspaper quotes a worker describing the support provided by their employer, and Meta’s subcontractor, as “very insufficient”. Legal rulings that impose requirements on third party content reviewers to take care of workers’ mental health could put limits on the model, however.